Colliers Wood Cleaners Privacy Policy

This Privacy Policy explains how Colliers Wood Cleaners collects, uses, stores and protects personal data of its customers and potential customers in the Colliers Wood area. We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.

This Privacy Policy applies to all individuals who use or enquire about Colliers Wood Cleaners services, including domestic and commercial customers, and to anyone who contacts us in relation to our cleaning services.

Who We Are

Colliers Wood Cleaners is a cleaning services business operating in the Colliers Wood area. For the purposes of data protection law, we are the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.

If you have questions about this Privacy Policy or about how we handle your personal data, you may contact us using the contact details provided on our main service information materials or website.

What Personal Data We Collect

The type of personal data we collect depends on how you interact with us and which services you use. We typically collect the following categories of personal data.

Identity and contact information such as name, address, property access details relevant to the cleaning service, and other contact details you choose to provide. Service and booking information such as the type of cleaning service requested, frequency, property type, special instructions, service history, appointment dates and times, and payment status. Communications information such as the content of messages, feedback, complaints or enquiries you send to us and our responses to you. Payment related information including details necessary to process payments and manage invoices. We do not store full card details if card payments are processed through a third party payment processor. Technical and usage information where applicable, such as basic information about how you access any online forms or websites operated by Colliers Wood Cleaners, including date and time of access and pages viewed. This is used for administration and service improvement only.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us, or otherwise communicate with us. We may also collect personal data when you interact with our online content or respond to our marketing materials.

In some cases we may receive personal data about you from third parties, for example where a landlord, letting agent or property manager books cleaning services on your behalf and provides your contact details and property information so that we can deliver our services.

Lawful Bases for Processing Your Data

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases.

Performance of a contract. We use your data to provide the services you request, to manage bookings, to communicate with you about your appointments, and to handle payments and related administration. Legal obligation. We may process your data to comply with legal requirements, for example accounting, tax records, or responding to lawful requests from authorities. Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer service queries, and keeping basic records of past services. Consent. In limited cases, such as certain types of marketing communications, we may rely on your consent. Where consent is used, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data to provide and manage our cleaning services, including assessing your service requirements, preparing quotes, arranging and confirming appointments, carrying out the cleaning work, and following up where necessary.

We also use your personal data to respond to enquiries and complaints, to manage our relationship with you, to send information about changes to our terms, conditions or policies, and to maintain accurate business and financial records.

Where permitted, we may use your data to inform you about services that may be relevant to you. You may opt out of marketing communications at any time using the instructions provided in those communications or by contacting us using our standard contact channels.

Sharing Your Personal Data

We do not sell your personal data. We only share it when necessary and in accordance with this Privacy Policy.

Service providers and data processors. We may share your personal data with trusted third parties who provide services to us, such as payment processors, accounting and bookkeeping providers, IT support and hosting providers, or software tools used to manage bookings and customer records. These organisations act as data processors and may only process your personal data on our instructions and for the purposes specified by us. Professional and legal advisers. We may share your data with professional advisers including accountants, auditors, or legal advisers where this is necessary to obtain advice or to protect our legal rights. Other third parties when required by law. We may disclose your personal data where we are required to do so by law, regulation, court order, or governmental authority, or in order to protect the rights, property or safety of Colliers Wood Cleaners, our customers or others.

International Transfers

Where any of our service providers or data processors are based outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved by relevant authorities or ensuring that data is transferred to countries that have been formally recognised as providing an adequate level of data protection.

Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.

Generally, we retain customer records for as long as you remain a customer and for a period afterwards where required by law or where necessary for our legitimate interests, such as maintaining records to deal with potential disputes or queries. When we no longer need your personal data, we will securely delete it or anonymise it so that it can no longer be linked to you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data held by Colliers Wood Cleaners. These rights apply to all of our customers and prospective customers in the Colliers Wood area, subject to certain legal limits and exemptions.

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we use it. Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data. Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purpose for which it was collected and we have no legal obligation to retain it. Right to restrict processing. You may ask us to restrict how we use your data in certain cases, such as while we are investigating a concern about its accuracy. Right to data portability. In some situations, you may request that we provide your personal data in a structured, commonly used and machine readable format and that we transfer it to another controller where technically feasible. Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, or where we process your data for direct marketing. Rights in relation to automated decision making. Colliers Wood Cleaners does not carry out automated decision making that produces legal or similarly significant effects on you.

If you wish to exercise any of your data protection rights, you can do so by contacting us using the contact details made available on our main service information materials or website. We may need to verify your identity before responding to your request. We aim to respond within one month, or within any extended period allowed by law where requests are complex.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who need it to perform their duties, using appropriate security tools for electronic data, and maintaining procedures for secure handling and destruction of information.

Privacy Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Colliers Wood Cleaners within the Colliers Wood area and to all cleaning services and related activities we provide there. It does not cover the privacy practices of any third parties with whom you may engage directly.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will take effect when the updated policy is made available through our regular communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.